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Visitor Information

An Overview for Visitors and Patients:

We know the value of visitors in the patients’ healing processes. We are glad that you’re here to see one of our patients and want to make your visit as comfortable as possible for both you and the patient. Here are some guidelines that will make your visit helpful to your family member or support person:

      • Visitors are welcome at any time during the hours of 7am to 9pm although visiting must be reasonable and based on the patient’s medical condition, and will be explained to the patient and to you by their healthcare provider.
      • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, national origin, religion, sex, age, sexual orientation, gender identity, or disability.
      • Visitors are also welcome to stay with a family member or friend when they are in the hospital’s Emergency Department, or are here for outpatient services or Ambulatory Surgery. Again, visiting must be reasonable and based on the patient’s medical condition, and will be explained to the patient and to you.
      • Our visitation policy may be flexible in order to meet the needs of the individual patient. Exceptional, compassionate patient care is one of our highest priorities. Whether you’re a patient in one of our facilities, visiting a friend or family member, We want you to feel welcome and comfortable.

Information for Patients About Your Visit to CMC:

Thank you for choosing Cayuga Medical Center for your care.  When you walk through our doors, as thousands do every day, we want you to feel our concern for the problems that brought you here, our confidence as caregivers, and our commitment to your well being. We want you to experience a healing environment.

The staff members on our Admissions team are among the first people you will meet. We are the front line of customer service for the new “Main Entrance” of Cayuga Medical Center. We greet you as you come through the door and direct you to your desired location.

Our colleagues in Central Scheduling handle the task of scheduling all outpatient procedures at Cayuga Medical Center and our Convenient Care Centers at Ithaca and Cortland. They also schedule all wellness programs for three different companies. These team members obtain authorization codes when available from doctors’ offices and insurance companies.

Within our Central Scheduling team’s scope of responsibility are two other functions that are performed at different locations. One is the scheduling of procedures for the Thyroid Clinic, the Ithaca Center for Pain Management, the Sleep Disorders Clinic, and the Oncology Department. The other is to coordinate the daily schedule of each different type of imaging study performed at both the medical center and the Convenient Care Campus at Ithaca.

Registration:

We now have four registration desks. Our main admission area is located on the second level Main Lobby area. Just down the hall are our Lab, Imaging and Emergency Department registration areas.

When you are coming to Cayuga Medical Center for surgery or outpatient services there are a few things you must bring with you each time. We will always need to see your insurance card(s) and an identification card (your driver’s license, for example). This assures us that we are registering the correct patient, which we need to do for safety and security reasons.

We will ask for all of your demographic information (address, phone number, etc) and then scan your insurance card(s) and identification card. This information will be placed in your medical record.  We will then enter an order for the test or tests that you are to have that day and direct you to your destination.

Please plan to arrive 15-20 minutes early so that we can complete your registration and get you to your test on time.

If you are coming for surgery you should not have to bring anything, unless you were instructed to bring your medications. Wear comfortable clothing. If you know you will be staying overnight or longer, you’ll need to bring personal items and Your

Hospital Physician:

When you need to be admitted directly to Cayuga Medical Center, your physician will contact the hospitalist on call. Hospitalists are physicians who specialize in the care of hospitalized patients and who practice medicine only in the hospital setting, not in an office. They are trained in internal medicine and are well versed in the unique needs of acutely ill, hospitalized patients.

Your primary care doctor will talk with the hospitalist about why you need to be admitted and will share important information about your medical history. The hospitalist will provide your care throughout your stay in the hospital, and will communicate with your doctor from the time you are admitted to the time you are discharged. Our hospitalists are here 24 hours a day and are accessible to you, your family, and the nursing staff. Whether you have a question or you need urgent medical attention, your hospitalist is available to meet your needs.

If you are seen in the Emergency Department and need to be admitted to Cayuga Medical Center, the hospitalist will see you there and throughout your stay in the hospital. If you do not have a regular physician and you have a medical condition that needs follow-up after your discharge, your hospitalist will arrange for a physician in the community to see you.

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