Patient Satisfaction

Patient Satisfaction Ratings

Exceeding Expectations

Cayuga Medical Center is committed to meet or exceed expectations and create an exceptional experience for patients and their families that result in industry leading levels of patient satisfaction. To monitor achievement of this goal, Cayuga Medical Center measures patient satisfaction by using Press Ganey to survey our patients.

Ensuring Satisfaction

To measure the satisfaction of our patients, Cayuga Medical Center contracts with Press Ganey a South Bend, Indiana-based health care company known for developing and distributing patient satisfaction surveys.  Patients may receive a survey by mail, email or text.  Press Ganey tabulates the results and the data is shared with the leadership and the management team for investigation and corrective action if needed.

Cayuga Medical Center’s quarterly overall patient satisfaction scores appear below:

About Cayuga Medical Center

We are a not-for-profit, acute-care medical center bringing state-of-the-art diagnostic and treatment services to the residents of Tompkins, Cortland, Seneca, and Tioga counties. And a century after our founding, we remain intrinsically tied to those we serve: our corporate membership includes representatives from over 100 community organizations. At Cayuga Medical Center, we believe that hospitals are shaped by the people they serve


Dr. Laura Sidari of Cayuga Integrated Behavorial Health was the recent guest on WHCU Radio's Healthy Rounds. She an…
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RT @SchuylerHosp: This week's Schuyler Job of the Week is a Certified Nursing Assistant. Current NYS certification required. Pay Above $15.…
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Need to be seen fast? Head to Cayuga Immediate Care. Hours available all week long for the treatment of mild illnes…
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