Patient Satisfaction

Patient Satisfaction Ratings

Exceeding Expectations

Cayuga Medical Center is committed to meet or exceed expectations and create an exceptional experience for patients and their families that result in industry leading levels of patient satisfaction. To monitor achievement of this goal, Cayuga Medical Center measures patient satisfaction by using Press Ganey to survey our patients.

Ensuring Satisfaction

To measure the satisfaction of our patients, Cayuga Medical Center contracts with Press Ganey a South Bend, Indiana-based health care company known for developing and distributing patient satisfaction surveys.  Patients may receive a survey by mail, email or text.  Press Ganey tabulates the results and the data is shared with the leadership and the management team for investigation and corrective action if needed.

Cayuga Medical Center’s quarterly overall patient satisfaction scores appear below:

About Cayuga Medical Center

We are a not-for-profit, acute-care medical center bringing state-of-the-art diagnostic and treatment services to the residents of Tompkins, Cortland, Seneca, and Tioga counties. And a century after our founding, we remain intrinsically tied to those we serve: our corporate membership includes representatives from over 100 community organizations. At Cayuga Medical Center, we believe that hospitals are shaped by the people they serve


We celebrate Hispanic Heritage Month to recognize the achievements and contributions of Hispanic American champions…
- Thursday Sep 16 - 4:38pm

Thank you to all who supported our Giving Day! Your generosity means the world to all of us at Cayuga Health.
- Wednesday Sep 15 - 12:02pm

Let's keep things going strong! Help us reach our goal by giving a gift during the late night ten o'clock hour and…
- Wednesday Sep 15 - 2:00am

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